Terms of Service

1. Acceptance of these Terms

By registering for an account, accessing, or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

We distinguish between two types of users. A "consumer" is a natural person acting for purposes outside their trade, business, craft or profession. A "business user" is anyone else. Certain provisions of these Terms apply only to consumers, only to business users, or differently to each; where this is the case, it is stated expressly. Mandatory consumer protection law always prevails over any conflicting provision in these Terms.

2. The Service

Solverfox is an AI work platform designed to remove friction for people who work with information and get interrupted. Its features include, among others:

• AI chat powered by third-party large language models;
• automatic segmentation of conversations into immutable blocks;
• semantic search across your conversation history;
• context injection that reuses relevant past segments so the AI retains context;
• file uploads and the ability to organise work into projects.

AI is a tool that makes these features work better; it is not the product itself. We may add, change, or remove features over time as described in the section on Availability and Changes.

3. Eligibility and age requirement

You must be at least 16 years old to use the Service, or older if a higher age of digital consent applies in your country of residence. By using the Service you represent that you meet this requirement and that you are legally able to enter into a binding contract.

The Service is not directed to children below the applicable age. If we learn that we have collected personal data from a child below that age without an appropriate legal basis, we will take steps to delete it.

4. Your account

You need an account to use the Service. You agree to provide accurate, current and complete registration information and to keep it up to date.

You are responsible for safeguarding your account credentials, any API keys issued to you, and all activity that occurs under your account. You must keep your credentials confidential and notify us promptly at contact@solverfox.ai if you suspect any unauthorised access or use. We are not liable for losses caused by your failure to keep your credentials secure, except to the extent such losses result from our breach of these Terms or applicable law.

You may not share your account, sell or transfer it, or allow others to use it, except as expressly permitted by us in writing.

5. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not permit anyone else to:

• use the Service to create, upload, store, or distribute content that is illegal, harmful, or that infringes the intellectual property, privacy, or other rights of any person;
• upload or process other people's personal data without a valid legal basis to do so;
• generate or attempt to generate disallowed content, including malware or malicious code, child sexual abuse material (CSAM), content that sexualises minors, content that harasses, threatens, defames, or incites violence against others, or content that facilitates serious harm;
• attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code, models, or underlying technology of the Service, except to the extent this restriction is prohibited by applicable law;
• circumvent, disable, or otherwise interfere with security features, rate limits, usage limits, or access controls;
• scrape, crawl, or use automated means to extract data from the Service except through interfaces we expressly provide for that purpose;
• use the Service, or outputs generated by it, to train, develop, or improve any competing artificial intelligence model or service;
• resell, sublicense, or commercially exploit the Service except as expressly permitted by us in writing;
• use the Service in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use of it.

You are responsible for ensuring that your use of the Service complies with all laws and regulations that apply to you, including export controls, sanctions, and data protection law. We may investigate suspected violations and take appropriate action, including the measures described in the section on Term and Termination.

6. Your content

"Your Content" means the content you submit to or generate through the Service, including your conversations, prompts, uploaded files, and the resulting AI outputs associated with your account. As between you and us, you retain all ownership rights you hold in Your Content. We do not claim ownership of Your Content.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display, and otherwise use Your Content solely to the extent necessary to operate, provide, secure, and support the Service for you, including generating summaries, embeddings for semantic search, and context for the AI. This licence exists only for the purpose of providing the Service to you and ends when Your Content is deleted, subject to routine backups and legal retention obligations.

To provide AI features, Your Content may be transmitted to the third-party AI providers we use. Where supported, these providers are configured for Zero Data Retention and do not use your inputs or outputs to train their models. Further detail on how Your Content and personal data are processed, and which providers are involved, is set out in our Privacy Policy.

You are solely responsible for Your Content and for having the necessary rights to submit it. You represent that Your Content does not violate these Terms or infringe the rights of any third party.

7. AI outputs and no professional advice

The Service uses artificial intelligence to generate responses, summaries, and other outputs. AI is probabilistic technology. Outputs may be incorrect, incomplete, outdated, biased, or otherwise unsuitable for your purposes, and the same prompt may produce different results.

Outputs are provided for general informational and productivity purposes only. They do not constitute professional advice and must not be relied upon as a substitute for professional advice, including legal, medical, financial, tax, or other regulated advice. You are responsible for reviewing, verifying, and validating any output before relying on or acting upon it, particularly where decisions could have legal, financial, health, safety, or other significant consequences.

To the extent the law allows, you assume responsibility for your use of any output, including its accuracy and any consequences of acting on it. Ownership of outputs as between you and us is addressed in the section on Your Content; rights in outputs may also be affected by the terms of the underlying AI providers and by applicable law on the protectability of AI-generated material.

8. Credits, pricing and payment

AI usage on the Service is paid for with prepaid "credits". Credits are consumed based on usage, primarily measured by the number of tokens processed by the AI models and related operations such as generating summaries and embeddings. We may offer credits through one-time credit packs, through subscriptions, or both.

Prices are displayed before purchase. Depending on your status and location, prices may be shown including or excluding value added tax (VAT). Swedish and EU VAT rules apply, and applicable VAT will be added or shown as required by law. You are responsible for any taxes that apply to your purchase other than taxes on our income.

Payments are processed by our payment provider, Stripe, using the payment methods it supports (such as cards). By making a purchase, you authorise us and Stripe to charge your selected payment method for the amount shown. Your use of Stripe is subject to Stripe's own terms. We do not store full card details.

The following terms apply to credits:

• credits have no cash value, are not legal tender, and cannot be exchanged for money except where required by mandatory law;
• credits may expire after a period stated at the time of purchase or in your account; we will make the expiry rules clear before you buy;
• consumed credits are non-refundable except as required by mandatory consumer law or as set out in the section on Refunds and the Right of Withdrawal;
• if a payment fails, is reversed, or is charged back, we may suspend access to paid features and deduct or reverse the corresponding credits.

Where you purchase a subscription, it renews and may be cancelled as described at the point of sale and in your account settings. We will tell you the price, billing frequency, and renewal terms before you subscribe.

9. Refunds and the right of withdrawal (consumers)

This section applies to consumers in the EU/EEA. Business users have no statutory right of withdrawal, and purchases by business users are non-refundable except as expressly agreed in writing or required by law.

Under the EU Consumer Rights Directive (2011/83/EU), as implemented in Swedish law (including the Distance and Off-Premises Contracts Act, lag (2005:59) om distansavtal och avtal utanför affärslokaler), you generally have the right to withdraw from a distance contract within 14 days without giving any reason.

Because Solverfox is supplied as digital content and digital services that are made available immediately, the following applies when you purchase credits or a plan:

• you may expressly request that we begin supplying the digital service immediately, before the 14-day withdrawal period ends;
• you acknowledge that, by giving this consent, you will lose your right of withdrawal once the service has been fully performed, and that for digital content not supplied on a tangible medium you lose the right of withdrawal once supply has begun, in each case as permitted by law;
• if you withdraw within the period before performance is complete, you may be required to pay for the part of the service already provided, in proportion to what has been supplied up to the moment you informed us of your withdrawal.

To exercise the right of withdrawal where it applies, you must inform us with a clear statement before the period expires, for example by email to contact@solverfox.ai. You may use the model withdrawal form, but you are not required to. Where a refund is due, we will reimburse you using the same means of payment you used, without undue delay.

Nothing in this section limits your other mandatory rights as a consumer, including remedies for a service that is not in conformity with the contract.

10. Intellectual property

The Service, including the platform, software, design, user interface, documentation, and the "Solverfox" and "Invisid" names, logos, and branding, is owned by Invisid AB or its licensors and is protected by intellectual property and other laws. These Terms do not transfer any ownership in the Service to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal or personal purposes during the term of your agreement with us. All rights not expressly granted are reserved.

If you choose to send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose without obligation or compensation to you. You are not required to provide feedback.

11. Third-party services

The Service relies on third-party services to function, including AI model providers, our payment provider (Stripe), and infrastructure and hosting providers. Your use of features that depend on these services may be subject to the relevant third party’s terms and policies.

We are not responsible for the acts, omissions, availability, or content of third-party services, except to the extent they act as our processors in providing the Service and within the limits of applicable law. The providers we rely on, and how they handle data, are described in our Privacy Policy.

12. Availability and changes to the Service

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. Access may be affected by maintenance, updates, technical issues, or factors outside our control.

We may modify, add, or discontinue features of the Service. Where a change is material and adversely affects your use in a significant way, we will give you reasonable advance notice by a suitable means, such as email or in-app notice, unless the change is required for legal, security, or urgent operational reasons.

Some features may be offered as beta, preview, or testing features. These are provided on an "as available" basis, may be incomplete or unstable, may change or be withdrawn at any time, and may be excluded from any service commitments. Nothing in this section limits the mandatory rights of consumers, including the right to a conforming digital service.

13. Disclaimers

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or any AI output will meet your requirements, be accurate or reliable, or be free of errors or interruptions.

This section does not apply to consumers to the extent it would exclude or limit warranties or remedies that mandatory consumer protection law requires. If you are a consumer, you benefit from statutory rights regarding the conformity of digital content and digital services, and nothing in these Terms removes or reduces those rights.

14. Limitation of liability

Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, and any other liability that may not be limited under applicable mandatory law, including mandatory consumer protection law and product liability law.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, business, or anticipated savings, however arising;
• we are not liable for any loss or corruption of data to the extent it results from your failure to maintain your own backups or from your breach of these Terms;
• we are not liable for decisions you make or actions you take in reliance on AI outputs that you have not verified;
• our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the total amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the liability.

If you are a consumer, the limitations in this section apply only to the extent permitted by mandatory consumer law, and your statutory remedies are not affected. The cap and exclusions above are intended primarily for business users; for consumers, our liability follows the rules of applicable mandatory law where those provide for greater protection.

15. Indemnity (business users)

This section applies to business users only and does not apply to consumers. If you are a business user, you agree to indemnify and hold harmless Invisid AB and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

We will notify you of any such claim, allow you to control its defence (with our reasonable cooperation), and not settle it in a way that imposes obligations on us without our consent.

16. Term, suspension and termination

These Terms apply for as long as you use the Service or have an account. You may stop using the Service and delete your account at any time through your account settings or by contacting us at contact@solverfox.ai.

We may suspend or restrict your access to the Service, or terminate your account, if you materially breach these Terms, if your use poses a security or legal risk, or if required by law. Where reasonably possible and lawful, we will give you notice and, for non-serious breaches, an opportunity to remedy the issue. For serious breaches, such as illegal use or conduct that endangers the Service or others, we may act immediately.

On termination:

• your right to use the Service ends and you should download or delete Your Content beforehand if you wish to retain it;
• we may delete Your Content after a reasonable period, subject to backups and legal retention obligations, as described in our Privacy Policy;
• unused, non-expired credits are treated in accordance with the section on Credits, Payment and applicable consumer law; if we terminate your account without a valid reason attributable to you, we will refund the value of unused, non-expired prepaid credits where required by law;
• provisions that by their nature should survive termination (including those on Your Content licences for feedback, intellectual property, disclaimers, liability, indemnity, and governing law) will continue to apply.

17. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of Sweden, without regard to conflict-of-law rules. The courts of Sweden have jurisdiction over disputes. If you are a consumer, this choice of law and jurisdiction does not deprive you of the protection of the mandatory laws of your country of residence in the EU/EEA, and you may also be able to bring proceedings in the courts of your home country as provided by applicable law.

If you are a consumer and we cannot resolve a complaint directly, you may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, website arn.se, which provides free, impartial alternative dispute resolution. We will tell you in a clear and accessible way whether we agree to participate in ARN proceedings in a given case. Note that the EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

We always encourage you to contact us first at contact@solverfox.ai so we can try to resolve any issue informally.

18. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the Service, our practices, or the law. When we make changes, we will update the "last updated" date above and, where the changes are material, give you reasonable advance notice by a suitable means such as email or in-app notice.

If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a material change, you may stop using the Service and close your account before the change takes effect. Where required by law, material changes will only apply to you with your consent or after the notice period has passed.

19. Contact

If you have any questions about these Terms or the Service, please contact us:

• Invisid AB
• Åkergatan 24, 784 36 Borlänge, Sweden
• Email: contact@solverfox.ai